What We Do
NETWORK AS A SERVICE
Our customized network designs leverage best of breed SD-WAN platforms to optimize connectivity between sites and from site to Cloud. Point5 can lower your WAN costs, and reduce the complexity of traditional routing topologies by establishing an SD-WAN overlay network on any underlying connection. You can aggregate existing MPLS/private circuits with Internet, or create lower-cost, dual Internet topologies with bandwidth from diverse providers. Traffic can be steered over the best performing path based on real-time link health and application priority policies. SD-WAN can help your team more efficiently manage, monitor, and analyze your network while creating a standardized environment that eases new site deployments.
Point5’s NaaS combines vendor-agnostic SD-WAN technology with our high-touch customer service and expertise in sourcing, consolidating, and managing service providers. Transitioning to Internet technologies for WAN connectivity can reduce cost, but add complexity to the acquisition, management, and billing processes. To simplify the experience, Point5 uses our expertise in selecting and working with national and global partner providers to deliver and maintain circuits. To help streamline back office functions, we provide a stable account team and a single Point5 invoice to simplify billing, regardless of the number of providers used.
Point5 monitors WAN health from our 24/7 Network Operations Center and serves as a single point of contact for troubleshooting and problem resolution. During all phases of an engagement, you get direct access to our engineers, delivery managers, and executives and a customized support program to meet your requirements. Point5 provides fully managed SD-WAN and/or connectivity services. We can manage your complete WAN environment, proactively responding to alerts whether there are outages, or jitter/latency/loss brown out conditions. We can leverage application awareness and real time health data to monitor and analyze usage, business intent prioritization, and circuit performance trends. For lighter engagements, Point5 can monitor your WAN utilizing existing alerting or Point5 devices and can provide tier 1 through 3 carrier escalations.
DATA & VOICE OPTIMIZATION
Point5 can conduct a comprehensive review of your data, voice, conferencing, global WAN technologies, and mobility services. Point5 can review existing invoices and contracts to find areas of cost recovery and product optimization. Point5 can work with vendors to implement approved optimization recommendations. We can provide regular reports to ensure achieved savings are part of a long-term solution centered around reasonable costs and the right technology.
CONNECTIVITY & COLOCATION SOURCING
With select partnerships and access to major carriers and technology providers, Point5 can evaluate, recommend, and negotiate services that meet your needs; whether it is MPLS, VPLS, Internet, Point to Point Ethernet, Data Center, or next generation platforms such as SD-WAN, UCaaS, or Cloud Services. Beyond traditional sourcing, Point5 can provide full life-cycle management, including solution design, project management, and activation support.
The Point5 suite of services is tailored to provide customers with multiple methods of engaging with us depending on your environment and specific requirements. We can provide full design, implementation, and management services, or simply advise, evaluate, and source. All services allow you to transform your network from a reliance on older, expensive technology with burdensome support needs to one that is easy to deploy, maintain, and monitor on an ongoing basis. Point5 has designed, built and maintained carrier class networks and we utilize that experience to help you create a technology footprint that is efficient and resilient allowing your end users to be insulated from common problems.
How We’ve Helped
Whether you are looking to enhance WAN performance, effectively manage multiple global circuits, or move communications functions into the Cloud, Point5 has a solution that meets your requirements. Point5 can help transform your WAN by taking advantage of next generation technologies that can reduce costs, improve performance, ease management, and can let your team focus on your core business.
- Global Internet
The Problem: A financial services organization with ten plus national offices was looking to reduce its reliance on high cost MPLS circuits and improve the resiliency of their WAN environment. Of importance was the quality of VOIP traffic and the ability of business-critical voice to perform well, regardless of the conditions of the underlying network. Additional critical use cases were the need to standardize configurations at each location and to quickly deploy new sites.
The Solution: Point5 worked with the customer on a full SD-WAN requirements analysis to understand the working environment and the needs for optimization, traffic direction, business application intent, and site profiles. Once the analysis and conceptual design were completed, a platform evaluation was undertaken to match the use cases with leading solutions. A competitive matrix model was developed and the best fit was selected for a Proof of Concept. After a successful POC, Point5 assisted with the detailed design and implementation to all sites, building an overlay network on top of existing Internet and new Internet circuits that Point5 sourced as MPLS replacements. After production insertion and testing, the result was a lower cost WAN with increased resiliency, capable of directing high priority traffic including voice over the best performing of their dual Internet links.
The Problem: An enterprise software company with over 30 national and global locations wanted to single source Internet at all sites in order to have one billing entity and a single point of contact, limiting the account management churn often associated with carriers. Consolidating Internet would also help reduce budget considerations as most large providers charge a premium and cannot always take advantage of lower cost regional access.
The Solution: Point5 utilized its experience sourcing Internet connectivity in difficult to navigate countries such as India, Japan, and China to acquire and deliver multiple diverse Internet circuits at each location at a reasonable cost. Point5’s service delivery team managed the entire delivery and turn-up life cycle to ensure success and to insulate the end customer from the common process issues in challenging regions. Billing for all services is done on a single, user-friendly invoice. The customer Internet is monitored 24/7 for technical issues and Point5 manages all carrier escalations and customer communication.
The Problem: A commercial real estate company with decentralized operations and over 50 locations in North America was seeking to standardize communications systems and create a rapid deployment model while reducing costs. With decentralized operations it was important to replace costly, disparate legacy systems with a system that could be efficiently rolled out and simple to use, while still providing an advanced communications feature set.
The Solution: Using the customers’ requirements as a guideline, Point5 helped evaluate and select a UCaaS provider from the industry leading platforms. A Cloud based system was selected as the final solution to provide phone system administration, call management, collaboration tools, and quality user/caller experience without the cost and support staff needed for outdated PBX hardware. Point5 assisted with the negotiation and delivery of the platform at each location and sourced additional Internet connectivity where applicable to ensure available bandwidth would meet the system needs. Point5 provided site by site post implementation support to monitor the performance and end user satisfaction of new installs and took corrective measures to resolve any operational issues.
Who Helps Us
Point5 works with industry leading SD-WAN, UCaaS, and Cloud service providers, as well as many regional, national, and global carriers to support our solutions. While we have experience with many platforms and services, the highlighted companies are the preferred partners who are best aligned with Point5’s delivery and service philosophies and who have demonstrated the ability to help Point5 successfully meet our customers’ goals.